Terms and Conditions

Terms and conditions

Overview

This website is operated by Tnako. By using this site, you signify that you agree to these Terms and Conditions.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Pricing

All of our prices are in pounds sterling and we do not charge VAT.  All delivery charges will be shown and applied, if necessary, during the checkout process.  Prices for our products are subject to change without notice.   We reserve the right at any time to modify or discontinue a product or service without notice at any time.

Discount Codes and Special Offers

From time to time we offer a discount or special offer.  We reserve the right to remove or end these offers without giving notice.  Discount codes cannot be applied on orders over £100.

Acceptance of orders

We reserve the right to cancel or amend an order without prior notice

Accuracy of information

We reserve the right to modify the contents of this site at any time.  We endeavor to make to make the information on our website as accurate as possible however, please be aware that colours may differ depending on the device or monitor you are browsing on.

Availability of products

Whilst we try and ensure that our product availability is accurate, from time to time, problems may occur but we will work closely with you to offer a solution.

Use of products

Products are not suitable for anyone under the age of three.  We recommend that adult supervision is used at all times for children.

Delivery

We dispatch orders within 48 hours of receiving cleared payment and will let you know by email when it's on it's way to you. Orders are normally shipped via Royal Mail.  Larger orders will be delivered via courier.
 
Personalised items take longer to dispatch but please refer to the advert where turnaround times can be found. 
 
You can upgrade most items for next day delivery (except Personalised products).  Orders received before midday (Monday to Friday) will be dispatched to be delivered the following working day.

In line with Royal Mail's guidelines,we are not able to send our alcohol products, personalised lighters, personalised balloons and personalised baby baskets
internationally (including Eire).

Cancellations and Returns

Once an order has been finalised no amendments can be made.  If an order is processed and ready for dispatch then it cannot be cancelled.

If you are anyway unhappy with the item/s you receive and do not wish to keep the item/s for any reason please contact me within 14 working days after receiving the item/s at returns@tnakocrafts.com or by using our online form.  Unauthorised returns are not permitted.

You will be fully refunded within 30 days of the return.

Please note return costs are the responsibilty of the buyer however in the unlikely event where goods received are damaged, defective or significantly not as described, we will cover return costs.  

All personalised products and handcrafted items are exempt from returns as they are bespoke (unless faulty/damaged).

Unwanted items are to be returned including all packaging within 30 working days after notification. I recommend obtaining a traceable postal receipt to protect against loss or damage.

Your statutory rights will remain unaffected.


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